Smart Card The future of health insurance

“Frequently Asked Questions”

  • What is the Online Smart Card system?
    Online Smart Card is a system that offers NatHealth subscribers with hassle-free medical solutions as medical forms are no longer needed. The system requires the subscriber to present their smart medical insurance card to any doctor or any participating healthcare provider in order to proceed with the needed medical procedure through the dedicated readers in a smooth and rapid way.



  • What are the main benefits of using the Online Smart Card system?
    The main benefits of the Online Smart Card system include:
    • Providing a paperless solution as no medical forms are required
    • Guaranteeing a high level of confidentiality that maintains the privacy and secured information of each patient
    • Offers fast approval processing times due to the elimination of phone calls as all approval requests are done via the tablet and responses are generated automatically
    • The system requires an internet connection; however, it continues to operate if the connection is lost
    • Every patient’s history and data is stored on the system, therefore doctors will have a clearer idea of each case and will be able to check all medical files and claims



    • Who are the doctors and physicians currently using the Online Smart Card system service?
      All doctors and physicians within the NatHealth medical network, however, each patient can benefit from the network coverage provided by their company.



    • Do I need to take my medical form with me when I visit a doctor now?
      No, the Online Smart Card system is a paperless system.


    • How do you ensure my privacy via the Online Smart Card system?
      The smart medical insurance card is developed with high-quality protection and encoding systems to ensure client confidentiality. In addition, each doctor using the reader to access his or her client’s previous medical procedures can only access this information by swiping the smart medical card and providing their unique biometrics. 


    • How long does it take to get the approval through the Online Smart Card system?
      Medical approvals are automatically generated within a few minutes from the data being entered via the reader, this eliminating the waiting time on phone calls with the insurance company.


    • What happens if I lose my medical card? can someone access my information?
      No this will not be the case. The patient’s information, including a personal photo will be displayed in front of the treating physician once the smart card is used and the doctor enters his biometrics.