National Health Insurance Administration Co. (NatHealth(was founded with the main objective as a third-party Administration Company with the primary objective of managing health insurance policies and corporate selffunded, health plans and other employee benefits. Professional NatHealth provide professional consultation services to design and enhance healthcare programs and health insurance systems for clients in both the private and public sectors.
In the line with NatHealth’s commitment to improving employee performance, ensuring customer satisfaction and implemnting a total quality management program, we affirm the following commitments:
1.Superior Quality Standards: NatHealth management is responsible for establishing and maintaining high quality standards in its services to optimize performance and reduce inefficiencies.
2.System Efficiency and Improvement: We gurantee the effectiveness of our quality, complaint and customer satisfaction systems while conducting continuous improvement processes to ensure system sustainability, confidentiality and security
3.Automated Systems and Reviews: We are committed to implementing an automated claim system that aligns with our quality objectives and provide opportunities for annual review and improvement
4.Employee Awareness and Training: NatHealth ensures that all employees are informed about the quality policy through structured communication tools. We invest in continuous training and educational programs to enhance employee skills and capabilities.
5.Encouraging Innovation: NatHealth encourages employee contributions and ideas aimed at quality improvement.
6.Legal Compliance: We comply with all applicable legal frameworks in the countries we operate within our specialty lines.
7.Stakeholder Engagement: Stakeholders are motivated to submit suggestions for improvement to foster collective progress.
8.Fair and Speedy Complaint Resolution: NatHealth is committed to resolving customer complaints promptly and fairly.
9.Customer Satisfaction: We strive to meet and exceed customer expectations to elevate satisfaction.
National Health Insurance Administration CO. is dedicated to safeguarding the Confidentiality, Integrity and Availability of information critical to daily operations. The security of information and other assets therefore is fundamental to the success of our business operations.
This high-level information security policy is an essential component of NatHealth’s overall information security management framework and is supported by specific detailed policies, procedures, standards & guidelines.
1. Information Security Goals: Our policy protects NatHealth’s and our customers’ data against internal and external threats, whether deliberate or accidental.
2. Comprehensive Policies and Procedures: NatHealth is committed to developing and implementing detailed information security policies and procedures to ensure robust data protection.
3. Alignment with Best Practices: Our security management aligns with industry standards, and includes the use of advanced technologies like encryption and secure systems to prevent unauthorized access.
4. Employee Training and Awareness: We regularly train employees to handle information securely and responsibly.
5. Continuous Review and Enhancement: NatHealth conducts regular reviews to enhance our information security measures and maintain resilience against emerging threats.
By adhering to these principles, we aim to maintain a secure and trustworthy environment for all our operations and ensure the protection of sensitive information for our clients and stakeholders.
